Booking & Payment Policy

One booking. One point of contact. A smoother handover.

Clear quotes, confirmed dates and coordinated cleaning across North Brisbane and Moreton Bay. Read your quotation and Service Policy Agreement before accepting your booking.

Your quote and agreed scope

We provide a free, no-obligation quote before booking. Your quote identifies the agreed services, price and exclusions. Carpet cleaning and flea treatments are optional extras, included only when expressly listed. Changes and additional work must be agreed before proceeding.

25% booking deposit

A 25% booking deposit (booking retainer), completed payment authorisation and written confirmation from NBCC are required to secure your service date. Accepting a quote or submitting an enquiry alone does not reserve an appointment. Availability remains subject to confirmation.

Use the instructions supplied with your booking invoice and send your payment receipt so we can verify payment and finalise your booking. Retainer cancellation and refund conditions are set out in your Service Policy Agreement, subject to Australian Consumer Law.

Balance and payment

The remaining balance is due by 5:00 pm on the confirmed service date, unless your accepted quotation expressly requires earlier payment. Your invoice identifies the agreed services and approved extras.

Use the payment methods and details shown on your invoice. Bank transfer and PayID instructions are provided where available. Contact us before the due time if you have a payment question. Any applicable overdue-payment charges must be set out in your accepted booking terms.

Cancellations and rescheduling

Contact NBCC as soon as possible by phone or email if you need to cancel or change your booking. Replacement dates are subject to availability and written confirmation. Retainer treatment, cancellation charges and any refund or credit are assessed under the Service Policy Agreement supplied with your quotation and applicable consumer law. Review those terms before booking.

Preparing for your appointment

Confirm key collection, parking, lift bookings and access arrangements. The property should be vacant unless furnished cleaning has been agreed. Working water and electricity and safe access must be available. Tell us promptly about changes to the property, cleaning requirements or handover date.

7-day workmanship warranty

Our complimentary warranty applies to eligible cleaning items expressly included in the agreed scope. Report eligible deficiencies within 7 days of completion for priority assessment and rectification at the earliest available opportunity, subject to full payment and our Service Policy Agreement. Excluded work, permanent stains, pre-existing defects, maintenance items and subsequent soiling are outside this additional warranty.

This additional warranty does not exclude, restrict or replace your rights or remedies under Australian Consumer Law.

Questions before you book?

Request your tailored quote, call 0447 164 404 or email christopher@northbrisbanecleaningcompany.com.au. We will clarify the scope, payment requirements and booking terms before confirming your service.

Updated 28 October 2026. Read this summary together with your accepted quotation and Service Policy Agreement.